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没有丢失佣金收入,Amazon联盟客服的一封邮件

最近发现一个问题,在本人三月份和四月份的Amazon联盟收入报告中,最终拿到佣金的那部分产品订单比所有下单的产品数量要少一些,大概有十几单的样子,虽然钱不是太多,但是这些丢失的订单占本人所有订单的四分之一左右,所以就不是一个小问题的,需要弄明白了才安心。

根据Amazon联盟提供的收入报表,我把三月和四月的订单对比了一下:

Items ordered in March: 40
Items shipped in March: 30
Items ordered in April: 54
Items shipped in April: 37

可见三月份的订单少了10单,四月份的更多了,少了17单,本来想自己对比一下到底是什么原因导致订单的丢失,后来自己懒得查了,想想还是问问Amazon联盟的客服吧,于是发了一封邮件给他们。

Amazon联盟的客服很专业,我是头一天晚上发的询问邮件,睡了一宿觉醒来就收到了回复:

I received your email today about the difference in items ordered compared to items shipped in March and April.

Advertising fees will not appear in your Earnings Reports until after the ordered items ship. All fees are earned during the month in which the shipment is sent to the customer, not necessarily the month in which the order is placed. In this case, I did look at every order placed through your links, and I did find a lot of canceled items in those months.

For future reference, these are some of the situations that may contribute to delayed shipping and/or order cancellation:

– Special order titles have long availability times.
– The item may have been canceled by the customer.
– The customer’s credit card may have been declined.
– Shipping options chosen on the order form may also contribute to delays.

The Orders Reports provide the most up-to-date information about how people are utilizing your links. The Earnings Reports show you how much money we’ve actually collected to date on the orders placed by your visitors. Since we only charge customers on the date that we actually ship an order, some variation is inevitable on active Associates accounts.

总体就是说你要等到客户购买的产品送达到手中之后才能得到Amazon联盟的佣金收入,每个月的佣金收入都是来自于当月送达到客户手中的产品的,而不是客户下单购买的产品的。所以有些情况会导致订单送达的延迟,比如:

  • 产品需要等很久才能上架
  • 客户可以自己取消了订单
  • 客户的信用卡可能被拒绝
  • 产品订单的快递方式也可能造成送达延迟

因为Amazon的政策是直到产品送达到客户手中之后才开始收取费用的,所以只是直到那个时间才能收到佣金的。Amazon联盟客服还帮我检查了每一笔订单,发现这些缺少的订单都是由于客户自己取消了,所以才出现了这种佣金减少的情况,实际上是正常的。

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关于作者 比格熊

比格熊,闷骚男,八零后,通信工程师,现居北京。从2012年11月开始学习做网站,一方面是出于兴趣,另一方面是想在业余时间给自己增加一些额外的收入。目前主要探索美国Amazon联盟营销的网赚模式,这里是我网赚美金的心得体会和经验分享,欢迎大家多多交流!QQ群:281826591

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